Privacy Policy

Introduction

4Kado respects your privacy and is committed to protecting your personal information.you use our website and services. By using 4Kado, you agree to the practices described in this policy.

Information We Collect

We collect information necessary to operate the service, deliver digital gift cards, prevent fraud, and comply with applicable laws.

• Contact information (such as name and email address)
• Transaction details (order ID, amount, selected gift card)
• Cryptocurrency payment data (transaction hash, wallet address, blockchain network), which may be public on the blockchain
• Communications with support
• Device, browser, IP address, and usage information

Cryptocurrency & Blockchain Data

Cryptocurrency transactions are recorded on public blockchains. We do not control these networks. Wallet addresses, transaction hashes, and amounts may be publicly visible and permanently recorded on the blockchain. This information is not stored privately by us alone and cannot be deleted or altered by us.

How We Use Your Information

We use collected information to:

• Process and confirm cryptocurrency payments
• Deliver digital gift cards and transaction receipts
• Provide customer support and respond to inquiries
• Improve platform performance, reliability, and security
• Detect, prevent, and investigate fraud or prohibited activity
• Comply with legal, regulatory, and compliance obligations

Payment Processing (Coinbase Commerce)

All cryptocurrency payments are processed by Coinbase Commerce. We do not receive or store your private keys or wallet credentials. Coinbase Commerce processes payments in accordance with their own privacy and security policies, which we encourage you to review.

Information Sharing

We do not sell your personal information. We may share information only as necessary to operate the service, including:

• Payment processors (e.g., Coinbase Commerce)
• Email and notification service providers
• Fraud prevention, compliance, and security partners
• Lawful authorities when required by applicable law or valid legal process

All service providers are required to protect your information and use it only for authorized purposes.

Compliance, AML & Legal Obligations

To protect the platform and comply with applicable laws, we may monitor transactions, retain records, and share information where legally required. We may restrict or suspend access if activity appears to be fraudulent, illegal, or in violation of our Terms of Service.

Data Retention

We retain personal information only as long as necessary to provide the service, meet legal and compliance obligations, resolve disputes, and enforce our agreements. Blockchain data may persist indefinitely on public networks beyond our control.

Security

We use appropriate technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security, especially for data transmitted over the internet or recorded on public blockchains.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal data (where legally permitted)
• Opt out of non-essential communications

Note: Blockchain transaction data cannot be modified or deleted due to the nature of decentralized networks.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective upon posting. Continued use of the service after changes means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact us at support@4kado.com.