Frequently Asked Questions
Find answers to common questions about our service.
How do I purchase a gift card with cryptocurrency?
Simply browse our selection of gift cards, choose the amount you want, and proceed to checkout. You'll be redirected to Coinbase Commerce to complete your cryptocurrency payment. Once confirmed, you'll receive your gift card code instantly via email.
What cryptocurrencies do you accept?
We accept all major cryptocurrencies supported by Coinbase Commerce, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and many others. The available payment options will be shown during checkout.
How long does it take to receive my gift card?
Digital gift cards are delivered instantly via email once your cryptocurrency payment is confirmed on the blockchain. This typically takes just a few minutes.
Are there any fees?
Yes, we charge a small platform fee (typically 5% with a $0.50 minimum) which is clearly shown before you complete your purchase. There are no hidden fees.
Can I get a refund?
Gift card purchases are final once the digital code is delivered. Please review your selection carefully before completing your purchase. If you experience any issues with your gift card code, please contact our support team.
What if my gift card code doesn't work?
If you encounter any issues with your gift card code, please contact our support team immediately at support@4kado.com with your transaction details. We'll investigate and resolve the issue promptly.
Are gift cards region-specific?
Yes, some gift cards are region-specific and may only work in certain countries. Check the product details before purchasing to ensure the gift card will work in your region.
Do gift cards expire?
Gift card expiration policies vary by retailer. Most digital gift cards don't expire, but please check the terms and conditions for each specific gift card.